Returns & Warranties

Returns & Warranties

At Palmball, we stand by the quality of our products and want you to be completely satisfied with your purchase. Please review our Returns & Warranties policy below for a hassle-free experience.

Returns Policy:

If you are not satisfied with your Palmball purchase, you may return the item(s) within 30 days of receiving your order. To initiate a return, please follow these steps:

  1. Contact our Customer Support team at support@palmball.com to obtain a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including all accessories and manuals.
  3. Clearly label the package with the provided RA number.
  4. Ship the item to the address provided by our Customer Support team.

Once we receive the returned item and inspect it, we will issue a refund to the original payment method. Please note that shipping costs are non-refundable.

Warranties:

All Palmball products are covered by a limited warranty. Our warranty covers defects in materials and workmanship under normal use for a period of one year from the date of purchase. The warranty is non-transferable and applies only to the original purchaser.

To claim a warranty, please follow these steps:

  1. Contact our Customer Support team at support@palmball.com with proof of purchase and a detailed description of the issue.
  2. If required, our team will provide instructions for returning the product.

Please note that the warranty does not cover damage caused by improper use, accident, normal wear and tear, or unauthorized modifications.

How to Contact Us:

For returns, warranty claims, or any other inquiries, please contact our Customer Support team:

Our team is dedicated to ensuring your satisfaction and will assist you promptly.

Thank you for choosing Palmball. We appreciate your trust in our products, and we are committed to providing you with an exceptional experience.